FAQ
Do you accept refunds and returns?
- Unfortunately, I can't accept refunds or returns. I am not responsible for any damages during delivery. I can guarantee that I do my best to package with care in order to avoid any bending!
Do you ship internationally?
- Yes! I now ship internationally**
- **EXCEPT FOR THE FOLLOWING COUNTRIES: ANGUILLA, BOLIVIA, BOUVET ISLAND, BRITISH INDIAN OCEAN TERR, BRUNEI, COMOROS, DOMINICA, FALKLAND ISLANDS, FRENCH SOUTHERN TERRITORY, GEORGIA / SANDWICH ISLANDS, KOREA NORTH DEM REP, LAO, LIBYA, MAYOTTE, MONTSERRAT, PARAGUAY, PITCAIRN ISLAND, SUDAN, TIMOR-LESTE, TRISTAN DA CUNH, TURKMENISTAN, TUVALU, VENEZUELA, VIRGIN ISLANDS-BR, WALLIS AND FUTUNA, WESTERN SAHARA, YEMEN
- PLEASE be sure to check shipping restrictions from Canada to your country here
Tracking is available in:
- Asia (ONLY FOR Singapore, Hong Kong, Japan, South Korea, Malaysia)
- Canada, USA, UK and Australia
- EU (EXCEPT Bulgaria, Cyprus, Czech, Greece, Romania, Slovenia, Slovakia)
How long do you take to package?
- I usually package in batches on the weekends and send them out on the following Monday/Tuesday.
How long will it take to deliver once shipped out?
- Canadian orders: 1-2 weeks
- USA orders: 2-3 weeks
- Everywhere else: anywhere from 1-4 weeks
- Please expect delays due to COVID and feel free to email me!
How do I contact you regarding issues and problems?
- Emailing me at [email protected] is the best way to contact me! I will try to respond and resolve issues as best as I can!